Privacy & Your Trust
How we look after your information at Essex Home Support
We are Essex Home Support, a trading name of Stephens Enterprise Group Limited, based in Leigh-on-Sea, and we are responsible for the personal information you give us. We handle it carefully and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner's Office under registration number ZC283202.
What we collect and why
Your name, phone number and email address, and anything you tell us through an enquiry form or when we speak. We use it to reply to you, arrange your free home visit and, if you go ahead, provide your service.
Legal basis and security
We use your information to take steps you ask for before an agreement, to carry out an agreement, for our legitimate interests in running the business, and with your consent where we need it. We store it securely and we never sell it.
Your Rights
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to complain to the ICO if you have concerns
Contact Us
For privacy requests or questions about our cookies (we only use essential ones), email essexhomesupport@gmail.com or call 07719 634112.
What We Collect
Enquiries
When you send an enquiry we collect your name, phone number, email address and your message. Please share only what you are comfortable with.
If you become a client
We also keep what we need to look after you safely and to invoice you: your address, access arrangements such as a key safe, a family or emergency contact, the support you would like, notes on visits, and invoices and payment records. Some of this may relate to health. We treat it as especially sensitive, record only what we need and handle it only with your agreement.
Who we share it with
We never sell your information. We share it only where needed: with the helper or independent provider arranged for your visits, with a partner such as Acorn Stairlifts or Careline365 if you ask us to pass on an enquiry, with the providers that run our website, email and invoicing, and with authorities where the law requires it or to protect someone from serious harm.
Keeping your data safe
Your information is stored on secure, encrypted systems and only the people who need it can see it. We keep records only as long as we need them. Enquiries that do not lead to a service are deleted after a reasonable period, and client and invoice records are kept for as long as the law requires for tax and accounting. After that they are safely deleted or anonymised.
Your Privacy Rights
- You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, and ask for a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us and we will respond within one month.
If you have any questions about your privacy or wish to exercise your rights, please contact us at essexhomesupport@gmail.com or call 07719634112. We are a small local service and we take your trust seriously.
Cookies, complaints and changes
International transfers
Some of the services that run our website and email may process information outside the UK. Where they do, we rely on the safeguards that UK law requires.
Cookies
We only use essential cookies necessary for our website to function securely. We do not use tracking or analytical cookies to monitor your browsing habits. If we ever decide to add analytics in the future to improve our service, we will update this policy and ask for your consent first.
Complaints and changes
If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We may update this policy from time to time, and the latest version will always be on this page.
Questions About Your Privacy?
Email: essexhomesupport@gmail.com | Phone: 07719634112