Privacy & Your Trust
How we look after your information at Essex Home Support
As a small family-run service, we treat your data with the same respect we show our clients. We are committed to protecting your privacy and complying with the UK GDPR.
What data we collect & why
We only collect information you provide via our contact forms, such as your name, phone number, email address, and message. We use this solely to respond to your enquiries and communicate with you about our support services.
Legal basis & Security
We process your data based on legitimate interest for business communication and your consent. Your information is stored securely and held only for as long as necessary for our communication, after which it is deleted or anonymised.
Your Rights
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to complain to the ICO if you have concerns
Contact Us
For any privacy-related requests or questions about our cookies (we only use essential ones), please email us at essexhomesupport@gmail.com.
What We Collect
Personal Details
We only collect the essential information needed to respond to your enquiry, including your name, phone number, and email address.
Your Message
Any information you choose to share with us via our website contact forms helps us understand how we can best support your family.
Why We Need This Data
We use your details strictly to respond to enquiries and arrange companionship. We process this based on your consent and our legitimate interest in providing support. Your information helps us match the right companion to your family's needs, ensuring a safe and personal local service.
Keeping Your Data Safe
Your information is stored on secure, encrypted systems. We only collect essential details to manage your enquiry and we only keep records for as long as necessary for our business communication, after which it is safely deleted or anonymised.
Your Privacy Rights
- Right to access or correct your personal information
- Right to request deletion or restriction of your data
- Right to object to processing and data portability
- Right to lodge a complaint with the ICO if you have concerns
If you have any questions about your privacy or wish to exercise your rights, please contact us at essexhomesupport@gmail.com or call 07719634112. We are a small local service and we take your trust seriously.
Your Rights & Privacy
Your Rights
You have the right to access the personal information we hold about you, request corrections if details are inaccurate, or ask us to delete your data. You can also restrict or object to how we process your information at any time. We aim to keep things simple and respectful of your choices.
Cookies
We only use essential cookies necessary for our website to function securely. We do not use tracking or analytical cookies to monitor your browsing habits. If we ever decide to add analytics in the future to improve our service, we will update this policy and ask for your consent first.
Complaints
If you have any concerns about how we handle your data, please contact us directly so we can resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection authority, if you feel we haven't met our obligations.
Questions About Your Privacy?
Email: essexhomesupport@gmail.com | Phone: 07719634112